Khalid Farooq Danish, Muhammad Tahir Chaudhry, Umar Awwab Khan, Muhammad Naseer.
Patient satisfaction - An experience at Islamic International Medical College / Railway Hospital.
J Rawal Med Coll Jan ;12(1):47-50.

To study the satisfaction with various aspects Railway Hospital, Rawalpindi. degree of patient of care in IIMC-T Methods: This cross-sectional, descriptive study involved 2709 patients admitted in IIMC/Railway Hospital Rawalpindi. All were given a questionnaire form at the time of discharge on which they gave feedback regarding different aspects of services at the hospital and suggestions for improvement of services. The information was a part of the hospital management information system. Responses of patients regarding different aspects of services of the hospital were graded as excellent, good and unsatisfactory. Results: Overall 34% excellent responses, 60% good responses and 6% unsatisfactory responses were obtained. Best aspect of service was the availability of doctors in wards (84%excellent and good) and worst aspect was cleanliness of wards (12% unsatisfactory). Conclusions: An anonymous satisfaction survey is a low cost, valid and reliable method of obtaining information about patient satisfaction with the services of the hospital. We conclude that our hospital is providing services to patients with a reasonable degree of patient satisfaction.

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