Zille Huma.
Patients\' Satisfaction regarding Outpatients Department services in a Private Clinic of Karachi.
Ann Jinnah Sindh Med Uni Jan ;7(2):60-4.

Objective: To evaluate patients satisfaction with Out Patient Department (OPD) services at a private clinic in Karachi, Pakistan Methodology: A prospective cross-sectional study was conducted in a private clinic from January 2018 to June 2018. A sample size of 103 was calculated with an expected score of patients satisfactions as 85% and 5% level of significance. Patients were aged from 15 to 95 years. Informed verbal consent was obtained. Data was collected on a purposely developed pro forma and analyzed with SPSS Version 22. Patients were requested to score all variables of questionnaire as Agree, Disagree, or Dont Know. Quantitative variables like age were presented as mean and standard deviation. Qualitative variables like gender and OPD satisfaction aspects were presented as frequency and percentage. Results: In 103 patients, the mean age was 34.36 +-14.51 years. There were 70 (68%) patients < 35 years of age and 33 (32%) patients >35 years. Females were 60.2%. Mean satisfaction score was 17.11 +-2.43 (min 9, max 20). There was non-significant difference in the satisfaction score of patients when compared with age (p-value 0.942), gender (p-value 0.920), marital status (p-value 0.767), and educational level (p-value 0.445). Satisfaction rate with the OPD services was relatively higher (n=66, 64.1%) than that of dissatisfaction rate (n=37, 35.9%). Conclusion: Over all, patients were satisfied with doctors and the staffs co-operation in OPD. However, people were unhappy with facilities of adequate drinking water and clean toilet availability at clinics. Key Words: Out patient department, Patients satisfaction, Private clinic

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