Asif Iqbal, Iffat Noureen, Naeem Liaqat, Navera Javed, Ayesha Anwar, Mian Muhammad Bilal, Shoaib Hassan Tarrar, Shariq Iqbal Rai.
Patient satisfaction questionnaire: a tool towards quality improvement of health care services..
Esculapio J Services Inst Med Sci Jan ;15(3):206-9.

Objective: To quantify the satisfaction of patients visiting outdoor patient department using patient satisfaction questionnaire (PSQ-18) at District Headquarters hospital Sheikhupura. Methods: This cross sectional study was conducted at District Headquarters Hospital, Sheikhupura in January 2018. All patients visiting outpatient department of District Headquarters hospital Sheikhupura were included. They were asked to fill patient satisfaction questionnaire (PSQ-18) after their encounter with the physician. All data was analyzed using SPSS 24 version. Results: Out of 120 participants, 62 patients (51.6%) were males. The mean age was 35.17 + 18.16 years (Range: 8-101 years). Patients from rural areas, who were married, and patients from Gynecology & Obstetrics and surgery department had higher satisfaction scores (P<0.05) whereas results for gender and level of education were not significant (P<0.005) regarding satisfaction of patients. Conclusions: Patient satisfaction was the highest in terms of "technical quality" but lower in terms of "time spent with doctor" and "communication". Marital status, area of residence and department visited, were important correlates of patient satisfaction. If hospitals wish to improve the quality of health services, they should give priority to factors responsible for patient dissatisfaction. Such type of researches should be frequently conducted to explore specific factors that form patient satisfaction.

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