Saad Qayyum, Zahra Shafi, Muhammad Rizwan Ullah, Rabia Noor.
Level of patient Satisfaction in Surgical Emergency Department of Mayo Hospital, Lahore – a Cross Sectional Survey.
Pak J Med Health Sci Jan ;12(3):1227-9.

Background: Patient satisfaction is considered one of the reliable metric to measure the efficacy of a health care system. Emergency departments are the most crowded places of a hospital. Aim : To find out the level of satisfaction among patients coming to emergency department of Mayo Hospital Lahore and identify the factors affecting satisfaction level of these patients. Methods : A cross-sectional survey was conducted during 2017 in a tertiary care hospital of Pakistan. Non- probability convenience sampling technique was used. Information was collected by a pre-designed, pre-tested questionnaire and data was analyzed through SPSS. Results : Majority of the respondents (77.2%) were satisfied with the emergency care they received. Factors significantly affecting satisfaction level (p-value<0.05) were educational status of the patients, sitting arrangement in waiting area, skill of emergency department nurse, attitude of the doctor, understandable language used by the doctor, level of care provided by the doctor, the skill of emergency department doctor, response to the patients’ call, attitude of the security staff, cleanliness of the toilets, parking facility of the emergency department Conclusion : Emergency department care needs to be evaluated frequently, to find out the weak areas and improve the quality of our public health care systems accordingly.

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